Terms of Use — propmates.com

Effective date:5 August 2026
Last updated:5 August 2026
Version:1.0

Table of contents

1. Agreement to these Terms
2. Who we are
3. Definitions
4. What Propmates is — and is not
5. Eligibility
6. Your account
7. User roles and what each may do
8. Listing a property
9. Listing verification
10. Approvals, status changes and expiry
11. Inquiries and contact between users
12. Communications, calls and call recording
13. Agents and consultants
14. Reviews and ratings
15. Bookings for stays
16. Fees, commissions, payments and taxes
17. Acceptable use
18. Your content and the licence you grant us
19. Our intellectual property
20. Notice and takedown
21. Third-party content, links and services
22. Privacy
23. Availability, changes and beta features
24. Disclaimers
25. Limitation of liability
26. Indemnity
27. Suspension and termination
28. Grievance redressal
29. Governing law and dispute resolution
30. General
31. Contact
32. Schedule 1 — Prohibited content and conduct
33. Schedule 2 — Listing standards
34. Schedule 3 — Regulatory disclosures

1. Agreement to these Terms

These Terms of Use ('Terms') are a legally binding agreement between you and Propmates governing your access to and use ofpropmates.com, its subdomains, our mobile and web applications, our agent and partner consoles, and all related services and APIs (together, the 'Platform').

By accessing, browsing, registering on or using the Platform, you agree to these Terms and to ourPrivacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Platform.

These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules made under it, and under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services (UAE). They are generated by a computer system and do not require a physical or digital signature.

If you use the Platform on behalf of a company, firm, developer, brokerage or other organisation, you represent that you are authorised to bind that organisation, and 'you' means that organisation.

Additional terms.Certain features — paid plans, promotional campaigns, agent partner agreements, bookings — carry their own terms. Where those terms conflict with these Terms in respect of that feature, the feature-specific terms prevail for that feature only.

2. Who we are

The Platform is operated by:

India:Propmates Realty & Technologies Private Limited, a company incorporated under the Companies Act, 2013, CINU62099PB2026PTC067095, GSTIN03AAQCP6604A1ZR, registered office at First Floor, Plot 75, Industrial Area Phase I, Chandigarh 160002, India.

United Arab Emirates:Propmates Prime Realty L.L.C S.O.C, holding trade licence no. 1607325 issued by the Dubai Department of Economy and Tourism (DED), registered at Exchange Tower — G06, Business Bay, Dubai, United Arab Emirates.

Together, 'Propmates', 'we', 'us', 'our'.

Where you are resident in India, your contract is with Propmates Realty & Technologies Private Limited. Where you are resident in the UAE, your contract is with Propmates Prime Realty L.L.C S.O.C. Where you are resident elsewhere, your contract is with Propmates Realty & Technologies Private Limited.

3. Definitions

4. What Propmates is — and is not

4.1 What we are

Propmates is anonline marketplace and technology platform. We provide a venue where Listing Parties can advertise property and Buyers can discover it, and we provide tools — search, mapping, inquiry management, verification workflows, agent assignment and communication — that make that easier.

We are anintermediarywithin the meaning of §2(1)(w) of the Information Technology Act, 2000 and claim the protection of §79 of that Act, having complied with the obligations of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

4.2 What we are not

Read this clause carefully. It defines the boundary of what you can expect from us.

• We are not a party to any transactionbetween a Buyer and a Listing Party. Any agreement to sell, purchase, lease, licence, book or otherwise deal in property is concludeddirectly between those parties. We are not a buyer, seller, lessor, lessee, agent, sub-agent or guarantor of any such transaction unless we say so expressly and in writing in a separate agreement.
• We do not own, control, inspect, appraise or manage the properties listed.Except for the limited Verification described in §9, we do not physically inspect them.
• We do not conduct title searches or legal due diligence.We do not verify ownership, title, encumbrances, mortgages, liens, litigation, tax dues, society dues, building approvals, occupancy certificates, completion certificates, environmental clearances, structural soundness, or compliance with development-control regulations.
• We do not provide legal, financial, tax, investment, valuation or brokerage advice.Nothing on the Platform is a recommendation to buy, sell, lease or invest. Prices, yields, appreciation estimates, market reports and locality insights are indicative and derived from data that may be incomplete or out of date.
• We are not responsible for the conduct of Users, online or offline, including at site visits.
• We do not guaranteethat a Listing will sell, that an inquiry will convert, that a property exists as described, that a counterparty will perform, or that a price quoted will be honoured.

4.3 Do your own diligence

Before you pay any money or sign anything, you must independently verify everything that matters to you— through your own lawyer, chartered accountant, valuer, architect, structural engineer, lender and the relevant government registries and regulators. Never transfer money to a person whose identity you have not independently confirmed, and never transfer money to an account whose details reached you only through a chat message, an email or a phone call.

4.4 Fraud warning

Propmates staff willneverask for your password, your OTP, or a payment into a personal account. Treat any such request as fraudulent and report it toconnect@propmates.comimmediately.

5. Eligibility

You may use the Platform only if you:

• areat least 18 years oldand competent to contract under the Indian Contract Act, 1872 or the applicable UAE law;
• are not barred from contracting or from receiving our services under any applicable law;
• are not subject to sanctions administered by the United Nations, India, the UAE, or any other applicable authority, and are not located in a comprehensively sanctioned territory;
• have not previously been suspended or removed from the Platform, unless we have expressly reinstated you; and
• hold every registration, licence and permit the law requires for what you are doing on the Platform — in particular, a valid RERA registration where you are a promoter or a real-estate agent in India, and a valid brokerage registration, ORN and advertising permit where you are operating in the UAE.

We may require evidence of any of the above at any time, and may suspend access pending its production.

6. Your account

6.1 Registration

You register with youremail addressas your primary identifier, together with your name and optionally your mobile number. You may sign in with a password, or with a one-time password sent to your email address, SMS or WhatsApp.

6.2 Accuracy

You must provide true, accurate, current and complete information, and keep it updated. Registering with someone else's identity, a fabricated identity, or a number or email address you do not control is a material breach.

6.3 Security of your credentials

• You are responsible for keeping your password and OTPs confidential.
• You are responsible for all activity under your account, whether or not you authorised it, except to the extent the activity results from our own failure.
• Do not share your account. Do not let another person use it.
• Notify us atconnect@propmates.comimmediately on discovering unauthorised access.
• You can review and revoke your active sessions from your account settings; do so if you see a device you do not recognise.

6.4 One account per person

One person, one account, unless we agree otherwise in writing. Organisations may hold multiple user accounts under a single organisational profile.

6.5 Roles and permissions

Your account carries one or more roles, and each role carries a set of permissions.Changes to your roles or permissions take effect the next time you sign in, because your access token embeds your permissions at the moment it was issued. If a newly granted permission does not appear, sign out and sign in again.

6.6 Closing your account

You may close your account at any time from your account settings or by writing toconnect@propmates.com. Closure does not:

• terminate obligations that accrued before closure, including payment obligations;
• remove Content you published that others have relied on, such as reviews and transaction records, which may be retained as described in thePrivacy Policy;
• affect clauses of these Terms expressed to survive termination (§30.7).

7. User roles and what each may do

Holding a role does not entitle you to a particular volume of assignments, inquiries or income.

8. Listing a property

8.1 Your warranties as a Listing Party

Each time you publish or update a Listing, you represent and warrant that:

1. You are the owner of the property, or you hold a valid, current and documented authority from the owner to advertise it — and you will produce that authority to us on demand.
2. The property genuinely exists at the location stated, and the coordinates you set genuinely correspond to it.
3. Every material fact stated istrue, accurate, current and not misleading— including price, area (with the measurement basis stated), configuration, floor, age, furnishing, possession status, amenities, approvals, encumbrances and availability.
4. Every photograph, video, floor plan and document you upload depictsthat property, is current, and is not digitally altered in a way that misrepresents it. Representative or sample-flat images must be labelled as such.
5. You hold all rights necessary to upload that media, including the rights of any photographer, architect or third party, and the consent of any identifiable person appearing in it.
6. You hold every registration and permit the law requires, and you display the numbers the law requires you to display — including theRERA registration numberfor a registered project in India, and theTrakheesi advertising permit number, ORN and DLD permit for a UAE listing.
7. The Listing does not discriminate against any person on any ground prohibited by law, including religion, caste, race, sex, place of birth, marital status, dietary preference, disability or nationality.'Vegetarians only', 'no bachelors', 'own community only' and equivalents are prohibitedand will be removed.
8. The Listing is not a duplicate of another Listing you or your organisation has already published.
9. You willwithdraw or update the Listing within 7 daysof the property ceasing to be available or of any material change in its particulars.

8.2 Where the property is

Location matters.The Platform stores a Listing's precise coordinates and validates them against the place you selected. Deliberately misplacing a property to appear in a more desirable locality's search results is a material breach.

8.3 What happens to your Listing

• A new Listing entersverificationand is not publicly visible until the process in §9 completes — unless the verification policy for that property class allows publication without verification, in which case it publishes directly.
• We mayedita Listing for formatting, spelling, categorisation, image ordering or compliance, without changing its substance.
• We maydecline, unpublish, pause or removea Listing at our discretion where it breaches these Terms, Schedule 1 or Schedule 2, where a complaint is upheld, or where we are legally required to.
• We mayfeaturea Listing on the homepage or in marketing. Featured placement is curated by our team and is not for sale unless a paid plan expressly says so.
• We mayenhance the wordingof a Listing's title or description using an AI tool, at your request. The output is a suggestion;you remain responsible for the accuracy of the final text you publish.

8.4 Listing quality standards

SeeSchedule 2. Listings that fall short may be unpublished until corrected.

9. Listing verification

9.1 What verification is

A Propmates verification agent is assigned to a new Listing, contacts the Listing Party, completes a structured verification form for that property class, may collect supporting documents, and submits the Listing for internal approval. Once approved, the Listing is published and carries a verified status until its verification expires.

9.2 What verification isnot

A 'Verified' badge means only that our agent completed the verification form and that an approver accepted it.It isnot:

• a title search, or any confirmation of ownership;
• a legal opinion on the property, the project or the transaction;
• a structural, engineering, environmental or valuation survey;
• confirmation that approvals, permits, occupancy or completion certificates exist or are valid;
• a warranty that the price, area or any other attribute is accurate;
• an endorsement, recommendation or guarantee of the Listing Party or the property;
• a substitute for your own due diligence under §4.3.

9.3 Expiry and re-verification

Verification is valid for a period set by the verification policy for that property class.On expiry, the Listing returns to verification status automaticallyand is re-verified, ordinarily by the same agent where available. Verification form values captured previously are retained across a re-verification cycle.

9.4 Your cooperation

You must respond to the verification agent within a reasonable time and provide the information and documents requested. A Listing that cannot be verified because the Listing Party does not cooperate may be removed.

9.5 Documents

Uploadonlywhat the verification field asks for. Do not upload identity documents, bank statements, or any document containing an Aadhaar number, PAN, Emirates ID number, passport number or account number. Where you nonetheless do, you consent to our processing it under thePrivacy Policy, and you may ask us to erase it.

10. Approvals, status changes and expiry

Certain changes to a Listing's status pass through an internal approval workflow rather than taking effect immediately. This is deliberate: it creates an audit trail of who requested a change, who approved it, and when.

• A request may beapproved,rejected,cancelled, orexpireif not acted on within the configured window.
• Only one pending request may exist per Listing per workflow at a time.
• A Listing may also be moved by the system — for example, from published back to verification on expiry of its verification, or to inactive where it is reported as sold or withdrawn.
• We are not obliged to approve any request, and we are not liable for loss arising from the time an approval takes or from a rejection made in good faith.

11. Inquiries and contact between users

11.1 Submitting an inquiry

When you submit an inquiry about a Listing,your name, email address, phone number and message are shared with the Listing Party and with the agent handling that Listing, and are recorded in our CRM. That is the purpose of an inquiry. If you do not want your contact details shared, do not submit one.

11.2 What follows

• You may be contacted by the Listing Party, by an assigned agent, or by Propmates, by phone, SMS, WhatsApp or email, in relation to that inquiry.
• Your inquiry moves through a pipeline of stages. Agents record notes, capture the information they need, and may transfer the inquiry to another agent.
• We do not guarantee that anyone will respond to your inquiry, or respond within any particular time.

11.3 Genuine inquiries only

Do not submit an inquiry you do not mean, submit inquiries on behalf of another person without their consent, submit inquiries to harvest contact details, or submit inquiries in bulk. Doing so is a material breach and may constitute an offence.

11.4 Off-platform dealings

If you take a matter off the Platform, you do so at your own risk, and §4.2, §24 and §25 apply in full.

12. Communications, calls and call recording

12.1 Transactional communications

While you hold an account, we send you service messages — OTPs, password resets, inquiry updates, verification outcomes, assignment alerts, approval decisions, booking confirmations, security alerts and notices about these Terms.You cannot opt out of thesewhile your account is open.

12.2 Promotional communications

You can opt out at any time — see §20 of thePrivacy Policy.

12.3 Consent to be contacted, and DND

By submitting an inquiry or a 'Join Us' application, or by publishing a Listing,you consent to be contacted by Propmates and by the relevant counterparty at the contact details you provide, by call, SMS, WhatsApp and email, in connection with that inquiry, application or Listing — notwithstanding your registration on the National Do Not Disturb register or any equivalent register.You may withdraw this consent as set out in the Privacy Policy.

12.4 Call recording

Calls placed through the Platform's click-to-call facility are recorded.You will hear an announcement at the start of the call. Recordings are used for quality assurance, agent training, verification of what was represented, and dispute resolution, and are retained as stated in the Privacy Policy.If you do not consent to being recorded, disconnect the call.Do not record a call yourself without the other party's consent — doing so may be an offence.

12.5 Electronic notices

You consent to receive notices from us electronically. A notice sent to your registered email address is deemed received 24 hours after it is sent, unless we receive a bounce.

13. Agents and consultants

This section applies if you hold, or apply for, an agent role. It is supplemented by any separate partner or consultant agreement, which prevails over this section where they conflict.

13.1 Applying

The 'Join Us' form collects your name, contact details, location, preferred working areas, experience, RERA licence status, qualification and how you heard about us. Submitting it is an application, not an offer, and creates no obligation on us to onboard you. Everything you state must be true.

13.2 Your obligations

• Hold and maintain every registration and licence the law requires — RERA agent registration in India; brokerage registration, ORN and advertising permits in the UAE — and notify us immediately if any lapses or is cancelled.
• Act honestly, professionally and in accordance with the applicable code of conduct.
• Do not misrepresent a property, a price, your role, or your relationship with Propmates.
• Do not solicit, divert or transact with a Platform user off-platform in order to avoid fees properly payable to Propmates.
• Do not use contact details obtained through the Platform for any purpose other than the assignment they were provided for.Exporting, copying or reselling user contact data is a material breachand may constitute an offence.
• Keep the personal data of users confidential and handle it in accordance with thePrivacy Policyand applicable data-protection law.
• Complete assignments you accept, or release them promptly so they can be reassigned.

13.3 Assignments

• Opportunities are offered by broadcast to eligible agents, or assigned directly where auto-assign is enabled.Acceptance is first-come, first-served; if another agent accepts first, your offer lapses.
• Offers expire if not acted on within the configured window.
• Eligibility depends on your role, your availability flag, your current workload against the configured cap, and your distance from the property.
• An assignment may be completed, cancelled or reassigned by an administrator at any time.
• Nothing in these Terms guarantees you any volume of assignments, inquiries, leads or income.

13.4 Relationship

You are anindependent contractor. Nothing creates an employment, partnership, joint-venture or franchise relationship between you and Propmates. You are responsible for your own taxes, statutory contributions, insurance and business expenses, and you may not hold yourself out as an employee or authorised representative of Propmates.

14. Reviews and ratings

• A property owner may review an agent who was or is assigned to their Listing. Reviews feed an aggregate rating recomputed periodically.
• Reviews must begenuine, first-hand and based on an actual interaction. Fake, incentivised, retaliatory or competitor-authored reviews are prohibited.
• Do not include personal data, contact details, abuse, defamatory allegations or unlawful content in a review.
• We may remove a review that breaches these Terms, butwe are not obliged to monitor reviews and we do not endorse them. A review expresses the reviewer's opinion, not ours.
• We may display, reproduce and syndicate reviews under the licence in §18.
• We do not remove a review merely because its subject dislikes it.If you believe a review is false or unlawful, use §20.

15. Bookings for stays

This section applies only to Listings classified as hotels or holiday homes.

• A Booking is a contractbetween you and the Listing Party, not with Propmates. We provide the reservation infrastructure.
• Availability and price shown are those published by the Listing Party and may change until the Booking is confirmed. Where a booking fails because inventory sold out first, we will tell you and no contract is formed.
• The Listing Party's house rules, check-in and check-out times, guest limits, identity requirements (which in India may include local police registration and in the UAE may include Emirates ID or passport) and damage-deposit terms apply.
• Cancellation, modification and refund terms are those published by the Listing Party and displayed to you before you confirm the Booking. They are terms between you and the Listing Party. Propmates does not set them, does not hold your money and cannot issue a refund on the Listing Party's behalf.
• Taxes, tourism levies, municipality fees and service charges may be payable in addition to the displayed price.
• Payment is made directly to the Listing Party or through a third-party payment provider.Propmates does not process payments— see §16.

16. Fees, commissions, payments and taxes

16.1 Free and paid use

Browsing, searching, registering, submitting inquiries and publishing a standard Listing are currently free. We do not presently offer paid plans, featured placement packages or paid value-added services. If we introduce them, the price, the billing terms and any refund terms will be published on the Platform and presented to you before you purchase, and your purchase will be governed by these Terms together with the terms presented at that point.

16.2 We do not process payments

The Platform does not operate a payment gateway.We do not collect, hold, transmit or store card details, UPI IDs, bank account numbers or net-banking credentials. Any money that changes hands in connection with a property transaction movesdirectly between the parties, or through a third-party payment provider under that provider's own terms.

Never transfer money to an account whose details you received only through a message on this Platform or from an unverified caller.Confirm bank details by an independent channel before you pay.

16.3 Brokerage and commission

• Brokerage or commission payable to an Agent is a matter between you and that Agent, or between you and Propmates where a separate written agreement says so.
• Where Propmates records a commission in the Platform, the record is for internal accounting and reconciliation. It is evidence of what was recorded, not an independent obligation on Propmates to pay any person.
• Commission is earned on the terms of the applicable agreement. Attempts to circumvent an Agent or Propmates in order to avoid commission properly payable are a material breach.

16.4 Taxes

All fees are exclusive of taxes unless stated. You are responsible for your own taxes — including GST, income tax and TDS in India, and VAT in the UAE — arising from your use of the Platform and from any transaction you conclude. Where we are required to charge a tax, we will, and where we are required to withhold, we will withhold and provide the relevant certificate.

17. Acceptable use

You must not do any of the following, and must not permit anyone else to:

Content and conduct

• Publish anything inSchedule 1
• Publish a false, fake, duplicate, expired or misleading Listing
• Impersonate any person or organisation, or misrepresent your affiliation with one
• Discriminate on any ground prohibited by law
• Harass, threaten, abuse, stalk or defame any person
• Solicit users for anything other than the purpose for which the Platform exists

Technical

• Scrape, crawl, spider, harvest or bulk-extractany part of the Platform or its data by any automated means, or store, index or republish our Listings, images or data
• Circumvent, disable or interfere with rate limits, authentication, access controls or security features
• Probe, scan or test the vulnerability of the Platform, or breach any authentication measure —exceptunder a written authorisation from us
• Introduce malware, launch a denial-of-service attack, or otherwise impair the Platform
• Reverse-engineer, decompile or disassemble any part of the Platform, except where the law expressly permits it and only to that extent
• Access the Platform through an unauthorised interface, or use our APIs otherwise than under a written API agreement
• Use the Platform to build a competing product or service, or to benchmark it for a competitor
• Frame, mirror or embed the Platform without our written consent

Commercial

• Extract, export, sell, licence or otherwise commercialise user contact data obtained through the Platform
• Advertise a service or product unrelated to real estate
• Manipulate search results, rankings, reviews or ratings

We may investigate suspected breaches, and we may report conduct that appears criminal to law enforcement, cooperating fully with them.

18. Your content and the licence you grant us

18.1 You keep ownership

You retain ownership of your User Content. We claim no ownership in it.

18.2 The licence you grant

By submitting User Content, you grant Propmates aworldwide, non-exclusive, royalty-free, sub-licensable and transferable licenceto host, store, cache, reproduce, adapt (including resizing, watermarking, cropping and format conversion), publish, display, perform, distribute, translate and create derivative works from that Content, for the purposes of:

• operating, providing, improving and securing the Platform;
• displaying your Listing and its media to users;
• promoting the Platform and the Listing across our own channels, our partner channels, search engines, social media and advertising, including after the Listing is unpublished, in aggregated or historical form.

The licence lasts for as long as the Content is on the Platform and for a reasonable period thereafter to allow for caching, backups, syndication already dispatched, and archival records.

18.3 Your warranty

You warrant that you own or are licensed to grant the rights above, that the Content does not infringe any third party's intellectual property, privacy or publicity rights, and that it complies with these Terms and applicable law.

18.4 Moderation

We may — but are not obliged to — review, screen, edit, refuse or remove User Content. We do not pre-screen most Content.The absence of removal is not an endorsement.Where we remove Content, we will make a reasonable effort to tell you why.

18.5 Feedback

If you send us suggestions or feedback about the Platform, we may use them without restriction and without owing you anything. Do not send us anything you consider confidential.

19. Our intellectual property

The Platform, and everything in it other than User Content — including the 'Propmates' name and logo, the software, source code, database structure, taxonomy, verification framework, workflows, design, layout, graphics, text, blog articles, market reports and compilations of data — is owned by Propmates or its licensors and is protected by copyright, trade mark, database and other intellectual-property laws in India, the UAE and internationally.

We grant you alimited, personal, non-exclusive, non-transferable, revocable licenceto access and use the Platform for its intended purpose. That is all. Nothing on the Platform transfers any other right to you, whether by implication, estoppel or otherwise.

Do not use our name, logo or branding without our prior written consent.

20. Notice and takedown

If you believe Content on the Platform infringes your rights or is otherwise unlawful, send a notice toconnect@propmates.com(intellectual property) orsaamarthkaushal@propmates.com(all other complaints) containing:

1. your name, address, telephone number and email address;
2. identification of the Content, with the URL or Listing identifier;
3. the right you claim, or the law you say the Content breaches, with particulars;
4. a statement that you believe in good faith that the Content is unauthorised or unlawful;
5. a statement that the information in the notice is accurate, and that you are the rights-holder or authorised to act for them; and
6. your signature (electronic is acceptable).

Our timelines.We acknowledge within24 hours. We resolve within15 daysin accordance with Rule 3(2) of the IT Rules 2021. We act on an order of a court or a notification from an appropriate government agency within36 hoursas required by Rule 3(1)(d). Complaints falling within Rule 3(2)(b) — content exposing an individual's private area, nudity, sexual act, or impersonation including morphed images — are actioned within24 hours.

Counter-notice.If your Content is removed and you believe the removal was wrong, write tosaamarthkaushal@propmates.comwith your reasons. We will consider it and, if we agree, restore the Content.

Abuse of this process.Filing a knowingly false notice is a breach of these Terms and may expose you to liability.

21. Third-party content, links and services

• The Platform links to third-party websites, builder and developer sites, mapping services, payment providers and partner portals.We do not control them and we are not responsible for them— their content, their accuracy, their availability, their terms or their privacy practices.
• Advertisements and sponsored placements are the responsibility of the advertiser. Dealing with an advertiser is a matter between you and them.
• Mapping, geocoding, telephony, messaging, CRM and AI services used by the Platform are provided by the third parties named in Annexure A of thePrivacy Policy, under their own terms.
• A link is not an endorsement.

22. Privacy

Our collection and use of personal data is governed by thePrivacy Policy, which forms part of these Terms. Read it. It explains, among other things, that inquiry details are shared with counterparties, that calls placed through the Platform are recorded, and that certain data crosses borders.

23. Availability, changes and beta features

• We aim to keep the Platform available, but we donotguarantee uninterrupted or error-free operation. Maintenance, upgrades, third-party outages and force-majeure events will cause downtime.
• We mayadd, change, suspend or discontinueany feature at any time. Where a change materially reduces a paid feature you have bought, we will offer a pro-rata refund or a comparable alternative.
• Features markedbeta,previeworexperimentalare provided as-is, may change or disappear without notice, and carry no service commitment.
• We may impose reasonable usage limits — on listing volume, inquiry volume, upload size, API calls and request rate — and enforce them technically.

24. Disclaimers

To the maximum extent permitted by applicable law:

• The Platform and everything on it is provided'as is'and'as available', without warranty of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or quiet enjoyment.
• We do not warrant that the Platform will be uninterrupted, timely, secure or error-free; that defects will be corrected; or that the Platform or its servers are free of harmful components.
• We do not warrant the accuracy, completeness, currency, legality or reliability of any Listing, price, area, image, attribute, locality insight, market report, projection or User Content.This information originates with users and third parties.
• We makeno representation about any User, their identity, their authority, their solvency, their licences, or their ability or willingness to complete a transaction.
• The Verified status described in §9 carries only the meaning given in §9.2.
• No advice or information obtained from us creates any warranty not expressly stated here.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law— including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under mandatory consumer-protection law in India or the UAE.

25. Limitation of liability

To the maximum extent permitted by applicable law:

25.1 Excluded losses

Propmates, its directors, officers, employees, agents and affiliates willnotbe liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for loss of profit, revenue, business, opportunity, goodwill, anticipated savings or data, however caused and on any theory of liability, even if we were advised of the possibility.

25.2 Specific exclusions

We arenotliable for:

• any act, omission, misrepresentation, default, fraud or negligence of any User, Listing Party, Agent, developer, broker, contractor or third party;
• the condition, legality, title, valuation or suitability of any property;
• the outcome, terms, performance or non-performance of any transaction between Users;
• any money you transfer to any person, however that transfer was induced;
• any loss arising from your reliance on a Listing, a price, an area figure, a market report or any other Content;
• unauthorised access to your account resulting from your failure to keep credentials secure;
• interruption, downtime, data loss or corruption not caused by our wilful default;
• any matter beyond our reasonable control (§30.5).

25.3 Cap

Our aggregate liability to you arising out of or in connection with these Terms or your use of the Platform, whether in contract, tort (including negligence), statute or otherwise, in any twelve-month period, is limited to thegreater of(a) the total fees you actually paid to Propmates in that period, and (b) INR 25, 000 (or AED 1, 000 where you contract with the UAE entity).

25.4 Basis of the bargain

You acknowledge that the fees (including the absence of fees) reflect this allocation of risk, and that these Terms would not be offered on different terms without it.

26. Indemnity

You will indemnify, defend and hold harmless Propmates, its affiliates, and their respective directors, officers, employees and agents from and against all claims, demands, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• your use of the Platform;
• your User Content, including any Listing you publish;
• your breach of these Terms, of any applicable law, or of any third party's rights;
• any transaction or dispute between you and another User;
• any misrepresentation you make; and
• any tax, levy or regulatory penalty properly attributable to you.

We will notify you of any claim to which this clause applies, and you will not settle any claim in a way that imposes an obligation or admission on us without our written consent. We reserve the right to assume the exclusive defence of any such claim at your cost.

27. Suspension and termination

27.1 By us

We may suspend or terminate your access, remove your Content, or close your account — with notice where practicable, and immediately where necessary — if:

• you breach these Terms, Schedule 1 or Schedule 2;
• we reasonably suspect fraud, impersonation, money laundering or other unlawful activity;
• a complaint against you is upheld;
• your registration, licence or permit lapses or is cancelled;
• your account has been inactive for an extended period;
• we are required to by law, by a court, or by a regulator; or
• we discontinue the Platform or the relevant service.

Human review.A decision to suspend an account or remove a Listing for cause is reviewed by a person before it is final, and you may contest it under §28.

27.2 By you

Close your account at any time under §6.6.

27.3 Effect

On termination, your licence under §19 ends immediately and you must stop using the Platform. Accrued rights and obligations survive, along with the clauses in §30.7. We may retain data as described in thePrivacy Policy.

28. Grievance redressal

Grievance Officer (India)— appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Name: Saamarth Kaushal
Entity: Propmates Realty & Technologies Private Limited
Address: First Floor, Plot 75, Industrial Area Phase I, Chandigarh 160002, India
Email: saamarthkaushal@propmates.com
Phone: +91 90417 77898
Hours: Monday to Friday, 10: 00–18: 00 IST, excluding public holidays

UAE contact:

Entity: Propmates Prime Realty L.L.C S.O.C
Address: Exchange Tower – G06, Business Bay, Dubai, United Arab Emirates
Email: saamarthkaushal@propmates.com
Hours: Sunday to Thursday, 09: 00–17: 00 GST, excluding public holidays

Timelines.Acknowledgement within24 hours; resolution within15 days. Complaints under Rule 3(2)(b) of the IT Rules 2021 are actioned within24 hours. Court orders and government notifications are actioned within36 hours.

What to include.Your name and contact details, the nature of the grievance, the URL or identifier of the Content or account concerned, and any supporting material.

Escalation.If you are dissatisfied with the outcome, you may approach:

• theGrievance Appellate Committeeconstituted under Rule 3A of the IT Rules 2021 (India);
• theData Protection Board of Indiafor data-protection grievances;
• theUAE Data Officefor data-protection grievances (UAE);
• theNational Consumer Helpline (1915)or the appropriate Consumer Disputes Redressal Commission (India);
• theMinistry of Economy Consumer Protection Department, 600 522 225(UAE);
• the relevantState RERA authority(India) orRERA / Dubai Land Department(UAE) for real-estate matters.

29. Governing law and dispute resolution

29.1 Which law applies

• If you are resident inIndia, or your contract is with Propmates Realty & Technologies Private Limited: these Terms are governed by thelaws of India.
• If you are resident in theUAE, or your contract is with Propmates Prime Realty L.L.C S.O.C: these Terms are governed by thefederal laws of the United Arab Emiratesand, where applicable, the laws of the Emirate in which you are resident.

Conflict-of-laws rules that would apply another jurisdiction's law are excluded.

29.2 Talk to us first

Before commencing any proceeding, you must raise the matter under §28 and allow30 daysfrom our acknowledgement for it to be resolved. This clause does not prevent either party from seeking urgent interim or injunctive relief.

29.3 Arbitration — India

Any dispute not resolved under §29.2 will be referred to and finally resolved byarbitration under the Arbitration and Conciliation Act, 1996, as amended, by asole arbitratorappointed by Propmates with your consent or, failing agreement, in accordance with that Act. Theseat and venue is Chandigarh, India; the language isEnglish; the award is final and binding. Subject to the arbitration agreement, the courts atChandigarh, Indiahave exclusive jurisdiction.

29.4 Arbitration — UAE

Any dispute not resolved under §29.2 will be referred to and finally resolved byarbitration administered by the Dubai International Arbitration Centre (DIAC)under the DIAC Arbitration Rules 2022 in force at the time. Theseat is Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates; the tribunal is asole arbitrator; the language isEnglish; the award is final and binding. Subject to that, the courts ofDubai International Financial Centre (DIFC), Dubai, United Arab Emirateshave exclusive jurisdiction.

29.5 Consumers

Nothing in §29.3 or §29.4 deprives you of any right you have as a consumer to bring proceedings before a Consumer Disputes Redressal Commission in India under the Consumer Protection Act, 2019, or before the competent consumer-protection authority in the UAE, or of any other right that mandatory law confers on you and that cannot be contracted out of.

29.6 No class actions

To the extent permitted by law, disputes will be resolvedindividually. Neither party may bring a claim as a plaintiff or class member in a class, consolidated or representative proceeding.

29.7 Time limit

Any claim arising out of these Terms must be brought withinone yearof the date the cause of action arose, except where a longer period is mandated by law.

30. General

30.1 Entire agreement.These Terms, the Privacy Policy, the Schedules and any feature-specific terms constitute the entire agreement between you and Propmates on this subject, and supersede all prior understandings.

30.2 Changes to these Terms.We may amend these Terms. TheLast updateddate will change, and for material amendments we will give at least15 days'notice by email to your registered address and/or by prominent notice in the Platform. Continued use after the effective date constitutes acceptance. If you do not accept, stop using the Platform and close your account.

30.3 Severability.If any provision is held invalid or unenforceable, it is severed or read down to the minimum extent necessary, and the rest remains in force.

30.4 No waiver.A failure or delay in enforcing a provision is not a waiver of it. A waiver must be in writing to be effective, and applies only to the instance given.

30.5 Force majeure.Neither party is liable for a failure or delay caused by an event beyond its reasonable control — including act of God, flood, earthquake, fire, epidemic or pandemic, war, terrorism, civil unrest, strike, government action, change of law, failure of telecommunications or internet infrastructure, power failure, cyber-attack, or failure of a third-party service provider.

30.6 Assignment.You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

30.7 Survival.Sections 4 (What Propmates is and is not), 16 (to the extent of accrued obligations), 18 (licence), 19 (our IP), 22 (Privacy), 24 (Disclaimers), 25 (Limitation of liability), 26 (Indemnity), 27.3 (Effect of termination), 29 (Governing law and disputes) and 30 (General) survive termination.

30.8 Relationship.Nothing creates a partnership, joint venture, agency, franchise or employment relationship between you and Propmates.

30.9 Third-party rights.No person other than you and Propmates has any right to enforce these Terms.

30.10 Notices.Notices to you go to your registered email address or are posted in the Platform. Notices to us go toconnect@propmates.comand, where a clause requires it, by post to the relevant registered office in §2.

30.11 Language.These Terms are published in English. Translations, including any Arabic or Hindi translation, are provided for convenience;in the event of a conflict, the English version prevails, save where mandatory UAE law requires the Arabic text to govern, in which case the Arabic text governs for proceedings before the UAE courts.

30.12 Headings.Headings are for convenience and do not affect interpretation.

30.13 Interpretation.'Including' means 'including without limitation'. References to a statute include amendments and re-enactments and rules made under it. The singular includes the plural.

31. Contact

Schedule 1 — Prohibited content and conduct

You must not publish, transmit, store, share or make available any content that:

1. belongs to another personand to which you do not hold rights;
2. isdefamatory, obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, or relating to or encouraging money laundering or gambling;
3. isharmful to a childin any manner;
4. infringesany patent, trade mark, copyright, design or other proprietary right;
5. violates any lawin force in India, the UAE or any other applicable jurisdiction;
6. deceives or misleadsthe recipient about the origin of a message, or knowingly communicates information that is patently false or misleading but may reasonably be perceived as a fact;
7. impersonatesanother person;
8. threatens theunity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to an offence, or prevents the investigation of an offence, or insults another nation;
9. threatens the security, sovereignty or public order of theUnited Arab Emirates, or offends Islam or any other religion, or insults the leadership or the State;
10. contains asoftware virusor any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
11. is patentlyfalse or untrueand is published with the intent to mislead or harass for financial gain or to cause injury;
12. discriminateson the basis of religion, caste, race, ethnicity, sex, gender identity, sexual orientation, place of birth, nationality, marital status, family status, dietary preference, disability or age — including in the terms on which a property is offered;
13. promotesillegal construction, unauthorised colonies, encroachment, benami transactions, or property whose transfer is prohibited or restricted by law;
14. offers property for anunlawful purpose, or solicits an unlawful transaction;
15. constitutesspam, chain messaging, pyramid or multi-level-marketing solicitation, or bulk unsolicited commercial communication;
16. advertises acompeting platform, or a product or service unrelated to real estate;
17. contains another person'spersonal datawithout their consent;
18. containscontact details in a field not intended for them— for example, a phone number or email address in a listing title, description, image overlay or review — in order to bypass Platform controls;
19. is aduplicateof content already published by you or your organisation;
20. relates to a property that isno longer available, or whose particulars are materially out of date.

Schedule 2 — Listing standards

A Listing must:

Listings that fall short may be edited, unpublished or removed. Repeated failure may lead to suspension.

Schedule 3 — Regulatory disclosures

India — RERA.Under the Real Estate (Regulation and Development) Act, 2016, a promoter must not advertise, market, book, sell or offer for sale a plot, apartment or building in a registered project without displaying the project's registration number and the website of the relevant State authority. A real-estate agent must be registered under §9 of that Act.Propmates is not the promoter of any project listed and does not verify RERA registration on the promoter's behalf.Verify the registration number on the relevant State RERA portal before you transact. Where Propmates itself acts as a real-estate agent or broker, it holds the registrations required for that activity in the relevant jurisdiction, and its registration numbers are disclosed on the relevant listing and provided on written request to connect@propmates.com.

India — e-commerce.Under the Consumer Protection (E-Commerce) Rules, 2020, Propmates operates as amarketplace e-commerce entity. The identity and contact details of the entity are in §2 and §31; the grievance officer is in §28; sellers on the Platform are responsible for the accuracy of their own listings and for the goods or services they offer.

UAE — real-estate advertising.Advertisements for property in Dubai require a validTrakheesi permit, and brokers must hold a validRERA broker cardandOffice Registration Number (ORN). Equivalent requirements apply in other Emirates.It is the Listing Party's obligation to hold and display these.Propmates does not verify them on the Listing Party's behalf. Where Propmates itself is licensed as a broker, it holds the trade licence stated in §2 and the brokerage registrations required for that activity; permit and registration numbers are displayed on the relevant listing where regulation requires, and are provided on written request to connect@propmates.com.

Intermediary status.Propmates claims the protection of §79 of the Information Technology Act, 2000 as an intermediary. It does not initiate the transmission of User Content, select the receiver of the transmission, or select or modify the information contained in the transmission, save as described in §8.3 and §18.4.

© Propmates Realty & Technologies Private Limited. All rights reserved.